Question 1

What do I need to rent a car through Lemon?

Accepted Answer

To rent a vehicle through Lemon.rentals, please ensure you have the following documents and information ready: • A full, valid driving license, held for a minimum of 24 months by each driver. • A credit or debit card only if you choose to prepay 13% online to secure your booking — otherwise you can pay the full amount at pickup. • The booking confirmation voucher (eVoucher) to confirm your payment and reservation. • Additional identification such as a passport or national ID card. • A valid flight number, if you are arriving by plane — this can be entered manually on our online platform. • No security deposit — nothing is held or frozen on your card at pickup. • We recommend creating a Lemon.rentals account for access to a dedicated live chat with your car rental supplier. Pro Tip: For added peace of mind, we recommend selecting our Extra Full Coverage Insurance, which protects you from unexpected costs due to vehicle damage or theft.

Question 2

Can I book a rental car for someone else?

Accepted Answer

Yes, you can. However, the designated driver must meet all the rental requirements. Simply enter their personal information when completing the reservation process.

Question 3

What should I consider when choosing a rental car?

Accepted Answer

When selecting a vehicle, we recommend keeping the following in mind:

Passenger and Luggage Space: Ensure the vehicle category you choose offers enough room to comfortably accommodate all passengers and their luggage.
Fuel Policy: Vehicles must be returned with the same fuel level as at pick-up. For example, if you collect the car with a full tank, it must be returned full.
Location of Pick-Up/Drop-Off: Most suppliers provide car pick-up locations within 1 km of the airport. In exceptional cases, please contact the supplier directly through the live chat on our platform to coordinate your car handover and return.
Off-Road Trips: If you are planning an off-road trip, please contact us in advance at our official email address. These trips require specialized vehicles and dedicated drivers.

Question 4

What if the supplier doesn’t provide a car or the vehicle is not in good condition?

Accepted Answer

If the car does not match the reservation details or is not provided at all, please take the following steps immediately:

Contact Lemon Car Rental Support without delay.
Our team will promptly coordinate with the supplier to arrange an alternative vehicle and ensure it is delivered as quickly as possible.

For urgent matters, you can reach us directly via our dedicated support phone number listed on our official website.

We are here to ensure your journey continues smoothly and without unnecessary inconvenience.

Need help now? Call us!

Question 5

Pick-Up Point

Accepted Answer

Once your car reservation is approved, you and the supplier will coordinate the exact pick-up location. This is usually arranged within 1 kilometer of the airport you arrive at.

To streamline communication, it is mandatory to create an account on lemon.rentals. Once logged in, a dedicated live chat with your assigned supplier will automatically become available, allowing you to directly confirm the meeting point and pick-up details.

Creating an account ensures fast support, real-time updates, and a smoother handover experience.

Question 6

Why Should You Choose Super Extra Full Coverage?

Accepted Answer

If you're driving in unfamiliar areas, dealing with foreign traffic laws, or simply want to avoid the risk of unexpected costs, Super Extra Full Coverage is highly recommended. It offers comprehensive protection and greater peace of mind throughout your rental experience.

Question 7

What Does Super Extra Full Coverage Include?

Accepted Answer

Our Super Extra Full Coverage package typically includes:

Collision Damage Waiver (CDW): Covers 100% of the cost of repairs in case of an accident, significantly reducing your liability.
Theft Protection (TP): Protects you financially if the vehicle is stolen, covering the full value of the car.
Third-Party Liability (TPL): Covers damages or injury you may cause to other people or their property.

Question 8

Important Exclusions of Extra Full Coverage to Be Aware Of

Accepted Answer

Even with Super Extra Full Coverage, certain situations are not covered unless explicitly stated in your rental agreement. Please review the following exclusions carefully: • Damage resulting from reckless or off‑road driving • Use of unauthorized drivers (i.e., drivers not listed in the rental agreement) • Fueling with the incorrect fuel type (e.g., diesel instead of petrol) • Interior damage, including stains, burns, or tears to seats or upholstery • Administrative fees, such as vehicle downtime or document processing • Traffic violations, including parking fines, speeding tickets, and toll charges • Loss of personal belongings left inside the vehicle • Loss of car keys or additional equipment (e.g., GPS, baby seat) • Mechanical failure due to negligence, such as ignoring warning lights or failing to report issues • Driving under the influence of alcohol, drugs, or other intoxicating substances • Tire punctures or blowouts caused by improper use or driving on unpaved or unsuitable roads • Undercarriage damage resulting from misuse of the vehicle or driving in unauthorized terrain ❗ Note: Violations of these exclusions may result in full financial liability. Always drive responsibly and adhere to the rental conditions to ensure your coverage remains valid.

Question 9

Basic Cover – What’s Included

Accepted Answer

Basic Cover is the minimum insurance required for car rentals. It includes: • Third-party liability coverage only – covers damage or injury caused to other people or their property. Basic Cover does not include: • Any damage to the exterior of the rental vehicle (e.g., scratches, dents, broken lights) • Any damage to the interior (e.g., seats, dashboard, upholstery) • Damage to tires, rims, windshields, or undercarriage • Lost or damaged car keys • Damage caused by misuse or off-road driving • Mechanical issues due to driver negligence • Fueling errors • Administrative or processing fees No security deposit is held with any cover. With Basic Cover you are liable for damage to the rental car up to a 600€ excess; Super Extra Full Coverage removes it.

Rent a car in Albania

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Budget car rentals in Albania

Toyota Yaris

VW Polo

Hyundai i20

Ford Fiesta

Suzuki Swift

Dacia Sandero

Seat Ibiza

Hyundai Accent

Citroen C-Elysee

Opel Corsa

Dacia Duster

Hyundai i30

Skoda Fabia

Ford Focus

VW Jetta

VW Golf 6

Skoda Scala

Skoda Karoq

Car rental in Albania, from Tirana Airport to the Riviera

Tirana Airport (TIA / Rinas)

Tirana city

Durrës

Sarandë

Vlorë

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Skoda Kamiq

Seat Arona

Mercedes-Benz C-Class

VW Golf 7

Skoda Octavia

Audi A4

VW Passat

VW Tiguan

VW Sharan

VW Touran

Mercedes-Benz E-Class

Fiat 500

Hyundai H1

VW Transporter

Volvo XC60

Mercedes-Benz Vito

Mercedes-Benz Viano

Audi Q5

Explore Albania

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